Refund and Return Policy for Streamrapic

Effective Date: January 4, 2025

At Streamrapic, we strive to ensure your satisfaction with our products and services. Please review our Refund and Return Policy to understand your options for returning items and obtaining refunds.

1. Eligibility for Returns

  • Items are eligible for return within 30 days of delivery.

  • Products must be unused, in their original condition, and in the original packaging.

  • Certain items, such as clearance or final sale products, may not be eligible for returns. These exclusions will be noted on the product page.

2. How to Initiate a Return

  • Contact our customer service team via:

  • Provide your order number, a description of the issue, and photos (if applicable).

  • Our team will review your request and provide instructions for returning the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.

  • We recommend using a trackable shipping method to ensure safe delivery.

4. Refunds

  • Once your return is received and inspected, we will notify you of the refund status.

  • Approved refunds will be processed within 7-10 business days and issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days of delivery.

  • Provide your order number, a description of the issue, and photos of the damage or defect.

  • We will arrange for a replacement or refund at no additional cost to you.

7. Non-Returnable Items

  • Certain items are non-returnable for safety or hygiene reasons, including but not limited to:

    • Opened consumables.

    • Personalized or custom-made products.

8. Canceling an Order

  • Orders can be canceled before they are shipped by contacting our customer service team.

  • If an order has already been shipped, it cannot be canceled, but you may initiate a return once the item is delivered.

9. Contact Us For any questions or assistance regarding returns and refunds, please contact us:

Thank you for choosing Streamrapic. We are committed to providing you with the best possible shopping experience!