Shipping Policy for Streamrapic

Effective Date: January 4, 2025

At Streamrapic, we are committed to delivering your orders in a timely and efficient manner. Please review our Shipping Policy to understand the procedures, costs, and options available.

1. Shipping Methods and Costs

  • We offer a range of shipping options, including standard and expedited services. Shipping methods and costs will be calculated and displayed at checkout.

  • Free shipping may be available for orders that meet specific conditions, such as a minimum purchase amount. Details of any promotions will be provided on our website.

2. Processing Times

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

  • Processing times may vary during peak periods or due to unforeseen circumstances. Customers will be notified of any delays.

3. Delivery Times

  • Estimated delivery times depend on the chosen shipping method and destination. Standard delivery typically takes 3-7 business days, while expedited delivery takes 1-3 business days.

  • International delivery times may vary based on location and customs clearance procedures.

4. Tracking Your Order

  • Once your order is shipped, a confirmation email with a tracking number will be sent to the email address provided at checkout.

  • You can use the tracking number to monitor the status of your shipment through the carrier’s website.

5. Shipping Destinations

  • We currently ship to addresses within the United States and select international locations. Availability will be indicated during checkout.

  • Please ensure your shipping address is accurate and complete to avoid delays or additional charges.

6. Customs and Duties (International Orders)

  • For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country.

  • Streamrapic is not liable for delays caused by customs clearance.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to pay customs duties, or failure to collect the package, additional shipping fees may apply for reshipment.

  • Refunds for undeliverable packages will exclude the original shipping costs.

8. Damaged or Lost Shipments

  • If your package arrives damaged or is lost in transit, please contact us immediately at info@streamrapic.com or (330) 325-0498.

  • For damaged shipments, provide photos of the damage and retain the original packaging for inspection.

9. Changes to Shipping Information

  • Changes to shipping addresses or delivery instructions must be made before the order is shipped. Contact us promptly to request changes.

10. Contact Us For any questions or concerns regarding shipping, please contact our customer service team:

Thank you for choosing Streamrapic. We appreciate your business and aim to ensure a smooth shipping experience!